Refund policy
Last updated: September 7, 2026
Thank you for shopping with Strictly Positivity. We want you to be happy with your purchase and are committed to addressing any issues with your order.
Made-to-Order Products
Our products are made to order. Each item is produced specifically after an order is placed, rather than being stocked in advance.
Because of this, we generally do not accept returns or exchanges for reasons such as choosing the wrong size or color, ordering the wrong product, or simply changing your mind.
Please review product descriptions, size charts, colors, and other product information carefully before placing your order.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive an incorrect product, please contact us as soon as possible.
To request assistance, please contact us within 30 days of delivery and include:
- Your order number
- A description of the issue
- Clear photos showing the problem
- Any additional information or photos we may reasonably need to investigate the issue
Depending on the circumstances, an eligible issue may qualify for a replacement or refund.
You do not need to return a damaged or defective item unless we specifically instruct you to do so.
Printify requires photo evidence for many product issues and evaluates each claim individually.
Incorrect Size or Color
Please carefully review the size chart and product information before ordering.
We cannot provide refunds or exchanges when an item was ordered in the wrong size or color or when the customer changes their mind. Minor variations in garment measurements may also occur and may fall within the manufacturer's accepted tolerance.
Order Cancellation
Because our products are made to order, orders may enter production shortly after being placed. Once an order has entered production, cancellation or changes may no longer be possible.
If you need to request a cancellation or change, please contact us as soon as possible after placing your order. We will do our best to accommodate the request, but we cannot guarantee that changes or cancellations will be possible once production has begun.
Refunds
If a refund is approved, the refund will be issued to the original payment method used for the purchase, subject to the processing time of the payment provider.
Approved refunds may take several business days to appear in your account after they have been processed.
Contact Us
If you have a problem with your order or believe you received a defective, damaged, or incorrect item, please contact us through the contact information provided on our website and include your order number and photos of the issue.
We are happy to review the situation and determine the appropriate resolution.